Return & Refund Policy

At Izel luxury, every piece is carefully crafted and made specifically to order. As our products are custom-made and personalized for each customer, we maintain a strict No Return, No Exchange, and No Refund Policy.

Please read the following policy carefully before placing your order.

1. No Returns, Exchanges, or Refunds

All orders placed with Izel luxury are final sale.

Due to the custom-made nature of our products:

• We do not accept returns.
• We do not offer exchanges.
• We do not provide refunds or cancellations once an order has been confirmed and production has commenced.
• Changes to size, design, embroidery, color, or other specifications cannot be accommodated once production has started.

We strongly encourage customers to carefully review all order details, measurements, customization requests, and product specifications before confirming their purchase.

2. Custom-Made Orders

Each garment and embroidery is made specifically according to the customer's selected requirements. Because our pieces are individually crafted, and hand made, they cannot be resold as standard stock.

For this reason, all confirmed custom orders are non-refundable and non-exchangeable.

3. Damage After Delivery

Izel luxury is not responsible for any damage, stains, tears, alterations, misuse, improper washing, ironing, storage, or other damage that occurs after the order has been delivered and accepted by the customer.

Customers are responsible for handling and caring for their garments according to the appropriate care instructions.

Any damage occurring after delivery does not qualify for a return, exchange, or refund.

4. Repairs and Alterations

Any repairs, alterations, modifications, resizing, or adjustments requested after delivery are chargeable services.

The applicable cost will depend on the nature and extent of the required work. Customers may contact us to discuss the requested repair or alteration and receive a quotation before the work is carried out.

5. Order Delays

We make every effort to complete and deliver orders within the estimated timeframe provided at the time of purchase. However, unforeseen circumstances may occasionally result in a delay. we will inform you about it but still if we are unable to deliver on the new discussed time, we will offer the customer a 5-10% discount, which may be applied to the existing order or to a future order, as determined by Izel luxury.

This compensation does not constitute a refund or cancellation of the original order.

6. Order Confirmation

By placing an order with Izel luxury, the customer acknowledges that they have read, understood, and agreed to this Return & Refund Policy.

Once an order has been confirmed, it is considered final and non-refundable, in accordance with the terms stated above.

7. Contact Us

If you have any questions regarding your order, alterations, repairs, delivery, or this policy, please contact on WhatsApp before placing your order. Our team will be happy to assist you with any questions or clarifications. 

Whatsapp:- +971-566440960