Terms of Service

Welcome to IZEL.
These Terms of Service (“Terms”) govern your use of our website (www.izel.com) and all purchases made through it.
By accessing or using our website, you agree to these Terms.
Please read them carefully before placing any order or using our services.

1. General

This website is operated by IZEL, a UAE-based couture brand. Throughout the site, the terms “we,” “us,” and “our” refer to IZEL.
By visiting our site or purchasing from us, you agree to be bound by these Terms, including additional policies such as our Privacy Policy, Shipping Policy, and Refund Policy.

IZEL reserves the right to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for any changes.

2. Eligibility

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or have obtained parental consent to use this website.
You agree to use this site only for lawful purposes and not for any unauthorized or illegal activity.

3. Products & Services

At IZEL, we specialize in handcrafted, made-to-order couture garments.
While we strive for accuracy in every product image and description, slight variations may occur due to lighting, fabric texture, or hand-embroidery craftsmanship — which add to the uniqueness of each piece.

We reserve the right to:

  • Limit sales of our products to specific regions or individuals.

  • Discontinue or modify products at any time without notice.

  • Refuse or cancel any order if fraud or unauthorized activity is suspected.

4. Pricing & Payments

All prices on our website are listed in AED (United Arab Emirates Dirham) unless stated otherwise.
Prices may change without prior notice.

We accept secure online payments through trusted gateways.
IZEL does not store or have access to your full payment information — all transactions are encrypted and processed through SSL-secured systems.

5. Order Acceptance

Your order is accepted only after full payment is received and you receive a confirmation email from us.
We reserve the right to refuse or cancel any order in cases such as:

  • Product unavailability

  • Inaccurate pricing or description

  • Suspicious or fraudulent payment activity

If your payment has been processed but your order is canceled, you will receive a full refund.

6. Shipping & Delivery

Our Shipping Policy outlines all information regarding delivery timelines, fees, and regions we serve.
IZEL is not liable for any delays caused by customs clearance, incorrect address entry, or external courier issues once the product has been shipped.

7. Returns & Refunds

As each IZEL product is handcrafted with attention to detail and often made-to-order, returns are limited.
Please review our Refund & Return Policy for detailed information on eligibility and process.

8. Intellectual Property

All content on this website — including designs, texts, logos, photographs, graphics, and artwork — is the exclusive property of IZEL.
Any unauthorized reproduction, modification, or commercial use of this content is strictly prohibited without written permission.

9. User Conduct

You agree not to:

  • Use the website for any unlawful purpose

  • Transmit any harmful code, virus, or malware

  • Attempt to gain unauthorized access to our systems

  • Impersonate any person or misrepresent your identity

Violation of these Terms may result in termination of your access and potential legal action.

10. Limitation of Liability

IZEL shall not be held responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our total liability, in any case, shall not exceed the total amount paid by you for the product purchased.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us:

📧 Email: skinbyalt@gmail.com 📍 Address: Dubai, United Arab Emirates