Shipping Policy

At IZEL, every creation is handcrafted with precision, care, and love.
Because we believe in slow, meaningful fashion, each order is prepared with attention to detail before it reaches your doorstep.
Below you’ll find everything you need to know about our shipping process.

1. Order Processing

Each IZEL piece is made-to-order or produced in limited quantities.
Once your order is confirmed, our artisans begin preparing it with the highest care.

  • Processing Time: 3 – 7 business days (depending on the product and customization).

  • During peak seasons or special collections, processing may take slightly longer.

Once your order is ready, you’ll receive a confirmation email with your tracking details.

2. Shipping Time & Delivery

We proudly ship from Dubai, United Arab Emirates, to customers worldwide.

Region Estimated Delivery Time
UAE 3 – 5 business days
GCC Countries (Saudi Arabia, Kuwait, Oman, Bahrain, Qatar) 7 – 10 business days
International (USA, UK, Europe, Asia, etc.) 10 – 15 business days

Delivery times may vary slightly based on your location and customs procedures.

3. Shipping Charges

  • UAE Orders: Free shipping on all orders.

  • GCC & International Orders: Calculated at checkout based on destination and order weight.

  • Occasionally, we offer free global shipping promotions — stay updated by subscribing to our newsletter or following @izel.official on Instagram.

4. Order Tracking

Once your order is shipped, you will receive an email containing your tracking number and courier details.
You can use this information to monitor your package’s journey in real time.

If you face any delay or issue with tracking, please contact our support team at skinbyalt@gmail.com — we’ll be happy to assist.

5. Customs, Duties & Taxes

For international orders, customs duties, VAT, or import taxes may apply based on your country’s regulations.
These charges are not included in the product price or shipping fee and are the customer’s responsibility.
IZEL is not liable for any delays caused by customs clearance.

6. Incorrect Address or Failed Delivery

Please ensure that all shipping information is entered correctly during checkout.
IZEL cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If your order is returned to us due to a delivery failure, re-shipping fees will apply.

7. Delays & Exceptional Circumstances

While we work closely with reliable logistics partners, unexpected delays (weather, customs, holidays, or global disruptions) may occur.
We appreciate your patience and understanding — we’ll always keep you updated in such cases.

8. Questions & Support

Your satisfaction is our priority.
For any inquiries related to shipping, tracking, or delivery, please contact us at:

📧 Email: izelluxurydubai@gmail.com 📍 Address: Dubai, United Arab Emirates